Booking Terms

Cancellations and Refunds
 
We're unable to offer refunds if you want to cancel your training course unless you cancel your booking within 24 hours of making the original booking by calling us on 020 8123 7527.  You will receive a refund excluding any credit card or other administrative fees, and an additional cancellation fee per booking will be charged at £20.  Refunds will be made to the credit or debit card used to make your booking.  This also applies to bookings that have been agreed at short notice with payment to be made on the day, and for which a confirmation email has been sent.

Exceptional Circumstances

In exceptional circumstances such as a bereavement, we will offer you a transfer onto a later course date with no penalty fees.  This decision is  made at our sole discretion and will only be considered if the bereavement relates to an immediate family member, for example a partner, child, parent or sibling.  
 
Name Changes
 
Names of students may be changed on payment of a fee of £20 per student, per booking up to the day before the scheduled booking. In addition, if there is a difference between the original fee paid and the current fee available at the time the change is made, the customer will be required to pay any increase fee since the original booking. No refund will be given if the new fee is lower.
 
Course Transfers
 
The following charges will apply if you wish to transfer your booking to a later course date:
  •  A £40 re-booking fee will apply
  • If you have purchased your course at a discounted price you will have to pay the full course price.
  • The choice of course date must be specified at the time of transfer, or the instruction will be considered a cancellation.
  • The option to transfer a course date can only be used once, after which any additional request will be considered a cancellation. All outstanding payments will remain due, irrespective of the number of working days notice given for the cancellation.
Course Dates and Venues
  • Surrey Massage Courses reserves the right to alter course dates and venues without liability.
  • Our courses run on weekdays.  If you can only attend on a Saturday a surcharge will apply.
  • In the event of a cancellation where an alternative cannot be provided in respect of that course, a full refund will be offered. 
  • Surrey Massage Courses will not normally reimburse travel or accommodation expenses, and is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.
Course Content
 
In order to respond rapidly to changes in market demand Kent Massage Courses reserves the right to alter its course content and/or tutor.

Contraindications

We put your safety and comfort first at all times, and as with any treatment there are contraindications to consider which may affect your participation in a class or whether it is appropriate for you to attend.   Please let us know at the time of booking  if you have a medical condition, are receiving any form of medical treatment, or are taking medicines for any ongoing condition from your GP or any other medical practitioner for any reason.  If you have any concerns we are happy to cover these before the course. 

Late Arrivals and No-Shows
 
You are accepted onto a course on the understanding that you attend on the date and at the time specified in your confirmation email.  Classes will commence promptly at the time stated, irrespective of whether all students are present, and are not delayed for late-comers.  Tutors are not responsible for repeating notes or stages missed, and can refuse to admit you at their discretion.  Richmond Venue: Our Richmond tutor offers exclusive  1-2-1 tuition from 10am - 1pm and sees private therapy clients in the afternoons.  Regardless of the reason, if you arrive later than 10.30am your course will have to be postponed to a later date as there will not be enough time to complete the course in the time available.  Please note that this will incur a £40 re-booking fee. If you fail to turn up for your course at any venue no refunds can be given and any outstanding balance will become due, as we reserved your place and turned away other students who could have attended.
 
Diplomas
 
Paying for and/or attending a course does not guarantee the awarding of a diploma or certificate.  Diplomas are gained by the successful fulfilment of the criteria set out by Surrey Massage Courses and its accrediting bodies, and the awarding of diplomas is at the discretion of the tutor.  In the case of a dispute the decision of  the Principal is final.  Should you lose your original diploma a replacement can be issued, at our discretion, as long as you can confirm the date(s) you attended your course.  A fee of £15 per diploma (exc P&P) is payable.

Other Terms
 
1.  The use of camcorders, mobile phone cameras and audio equipment during a class is not permitted. 
2.   All courses, fees and discounts are subject to change without prior notice.
3.  Students unable to understand or speak English must arrange a private course at an additional fee of £50, and bring a suitably qualified interpreter.  
4.  These conditions form the main part of the contract between Surrey Massage Courses and the Student. Only the Principal shall be authorised to alter or waive any of the aforementioned terms and conditions.
 
Disciplinary
 
If any student behaves improperly either before or during an assessment, or damages or removes any equipment belonging to Surrey Massage Courses, they will be asked to leave immediately and no refund of fees will be given.



Privacy Policy

This is London Therapists' privacy policy.  You can email us at  massagecourses@gmail.com.  This privacy policy explains how we use any personal information we collect about you and why we collect it.

What Information Do We Need?  We need your contact details - your name, phone number, address, postcode and email address. We will also need information about your age and health in order for a course to go ahead.


Why Do We Need It, How Will We Use It and How Long Will We Retain It?  
We need all the details above in order to ensure that it is safe for us to provide the course you may ask for and also for insurance purposes. We will store your information for 7 years after the date of your treatment, or for 7 years after you have reached the age of 18 if you are/were under 18 when your treatment took place. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not we cannot offer you a course with London Therapists. You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (provide a course).


Marketing: 
We would also like to send you information about the products and services we offer using the information you have shared with us, but you do not have to agree to this for a course to go ahead. If you agree to being contacted for marketing purposes using the following methods please tick the relevant boxes to give your consent. You may withdraw this consent at any time by emailing us at massagecourses@gmail.com 


Will We Share Your Information?: We will not share your information with anyone outside of London Therapists..


Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?  Please contact us if you have any questions about this privacy policy or the information we hold on you, you can do this by email (massagecourses@gmail.com). If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (independent commissioner’s office) by contacting them or using the following web page https://ico.org.uk/concerns